Training

Advisory Services delivers evidence-informed training solutions to help organizations build cultures that prioritize player protection. Our programs draw on decades of experience across diverse jurisdictions, from Canada and the US to the UK, Singapore, Australia, and beyond, and are designed through a collaborative process with ongoing feedback and adaptation.

Our training features interactive content, real-world scenarios, knowledge checks, and accessibility features to make learning both practical and engaging. We customize solutions to meet your needs, whether you’re building foundational knowledge or developing advanced expertise.

Who We Work With

Our training programs serve:

• Operators strengthening frontline staff knowledge and embedding responsible gambling practices across venues and digital platforms
• Regulators championing industry standards and ensuring compliance through targeted training and policy support
• Corporate and Executive Teams aligning strategic decision-making with responsible gambling principles
• Community Organizations and Educational Institutions raising awareness and preventing gambling-related harm
• Emerging Jurisdictions building foundational programs and preparing for accreditation or regulatory requirements

We also offer multiple formats to suit your organizational needs and capacity:

• Instructor-Led Training: Immersive, interactive learning experiences with live facilitation
• E-Learning Modules: Interactive, engaging programs designed for self-paced learning, accessible anytime, anywhere
• Custom Programs: Bespoke training designed for specific operational contexts, player demographics, or jurisdictional requirements

Training Types & Their Benefits

Foundational Core Training

For all staff, frontline employees, and new hires

• Builds understanding of responsible gambling principles and practices
• Equips staff to identify warning signs and respond appropriately to players
• Develops knowledge of available resources and tools for making tailored player recommendations
• Establishes clear responsible gambling roles and responsibilities
• Promotes informed decision-making and customer service excellence

Corporate & Executive Management Training

For senior leaders, and decision-makers

• Provides strategies to embed responsible gambling culture across all business areas
• Demonstrates how responsible gambling practices build organizational trust and reputation
• Supports sustainable player experiences and long-term business viability
• Addresses common barriers to responsible gambling implementation
• Enables strategic leadership in policy and practice

Advanced Training

For specialized roles, responsible gambling champions or ambassadors, supervisors and mangers

• Develops advanced skills for handling complex responsible gambling scenarios
• Focuses on de-escalation techniques and effective player conversations
• Enhances ability to support, coach, and provide feedback to team members
• Provides opportunities to practice responses and receive constructive feedback
• Clarifies advanced roles and responsibilities

Culture Building through a Reinforcement Strategy

For all staff requiring ongoing learning, possible topics include:

• Keeps responsible gambling principles current through regular refreshers and touchpoints that demonstrate organizational commitment and reinforce key training concepts
• Delivers bite-sized updates through your existing communication channels (e.g., team meetings, newsletters, digital platforms)
• Content tailored based on evaluation feedback to address areas needing improvement
• Addresses common myths and misconceptions about gambling and harm
• Reinforces recognition of warning signs and response procedures
• Reviews available resources and support options