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Voluntary self-exclusion is a common program that has been adopted by many regions in North America, Australia, Europe, South Africa and Asia. Self-exclusion is a commitment you make to yourself by voluntarily entering into an agreement with online or land-based operators not to gamble for a chosen time. It can be an important first step in helping to control your gambling.
Self-exclusion provides people who are struggling with their gambling habits an opportunity to step away from gambling and refocus their lives and finances. It can provide you with access to additional community support to address your gambling and may also provide the needed support if you’re unsure of how to manage next steps in recovery.
AGLC’s Voluntary Self-Exclusion Program
To access the program, visit a GameSense Info Centre and speak with a GameSense Advisor, or ask a security staff at any casino or REC. You can also visit the AGLC offices in St. Albert or Calgary, or call AGLC’s Social Responsibility Branch at 780-447-7582 or 1-800-272-8876.
BCLC’s Voluntary Self-Exclusion Program
Visit a GameSense Info Centre (located at all BC casinos and community gaming centres) and speak directly with a GameSense Advisor, or any staff member at the casino, community gaming centre or commercial bingo hall. You can also call BCLC’s customer support line at 1-866-815-0222 for more information or to set up an appointment at BCLC head offices in Kamloops or Vancouver.
MLL’s Voluntary Self-Exclusion Program
Visit the GameSense Info Centre or ask any venue staff to direct you to Security or the Casino Operations Manager in order to enrol in the program. You can also enrol at locations other than the casino. Contact Manitoba Liquor & Lotteries Security Office at 204-957-2500 ext. 8468 to find out where you can enrol and to make an appointment.
OLG’s Voluntary Self-Exclusion Program
To access the program, visit a staffed PlaySmart Centre or ask security staff at any casino or charitable bingo gaming centre in Ontario. You can also phone the OLG Support Centre line at 1-800-387-0098.
OLG offers individuals who want to control or stop gambling a voluntary Self-Exclusion program. Self-exclusion is a commitment you make with yourself. It’s a program you enter voluntarily and you agree not to visit certain gaming locations in Ontario, or play on PlayOLG.ca for a chosen period of time. The Self-Exclusion program is a tool you can use when you want to take a break from gambling. The program is entirely confidential. No one will know about your self-exclusion besides you, the program administrators, and those you choose to confide in.
Once your self-exclusion period is up, and you feel that you can safely gamble again, you can apply to reinstate.
Reinstating is a formal process. It requires that you follow appropriate procedures. To start the process, write a letter to casino security, if you’re reinstating from a casino, letting them know that you would like to return to gambling. They will then send you an online tutorial that you must complete before attending an in-person meeting. Once you meet with security and complete the appropriate paperwork, you may return to gambling 24 hours later.
Learn more about self-exclusion now or call the OLG Support Centre at 1-800-387-0098.
NBLGC’S Voluntary Self-Exclusion Program
To access the program, visit or call RGIC (Responsible Gaming Information Centre) at Casino New Brunswick at 506-861-4699.
Nova Scotia Gaming’s Voluntary Self-Exclusion Program
Visit the Responsible Gambling Resource Centre (located at both Nova Scotia casinos) or call 902-424-8663 (Halifax) or (902) 563-3797 (Sydney) to speak with one of our professional and friendly staff in order to access the program.
The Self-Exclusion program allows any player to voluntarily ban themselves from the gaming floors at both Red Shores locations. To access the program, visit or call the PlayWise Information Centre at Red Shores at 902-620-4267.
Loto Quebec’s Voluntary Self-Exclusion Program
To register to the program, go to:
SIGA’s Voluntary Self-Exclusion Program
To enrol in the Self-Exclusion program, a patron must make a specific request. The request can be made at any SIGA casino site.
There are no currently available Self-Exclusion programs at land-based venues. However, toll free gambling helplines are available:
Self-exclusion is a voluntary program across Canada. If you have concerns about someone else’s gambling, you can access help for yourself and your loved one.
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