RGC Staff Directory

Meet The Responsible Gambling Council staff who work across multiple departments, including RG Check, RG Plus, The Centre for the Advancement of Best Practices (CABP) and more.

Under the management of the CEO, RGC is organized into four departments:

  • Research and Development, including The RGC Centre for the Advancement of Best Practices and RG Plus
  • Standards and Accreditation, including RG Check
  • PlaySmart Centre
  • Operations, including Awareness Program Delivery, Finance and Administration

Shelley M. White, MA

Chief Executive Officer

Shelley White is one of Canada’s foremost visionary leaders, and has dedicated her life and career to empowering organizations that create better futures for thousands of people in their communities. In 2017, she became the new CEO of the Responsible Gambling Council (RGC).

Over the last 30 years, Shelley has also held a variety of executive positions also in the non-profit sector for the country’s most recognized and trusted national institutions, including United Way, Kidney Foundation of Canada and the YMCA.

Earning a reputation as a champion of social change, Shelley has received United Way Worldwide’s Common Good Award, the Queen’s Jubilee Award for outstanding achievement in voluntary service, Ontario’s Leading Women Building Communities Award, The Toronto Region Immigrant Employment Council (TRIEC) Champion Award, Volunteer MBC’s 2017 Bonnie Yagar Award for Community Engagement Leadership, and has been named one of Mississauga’s Top 10 Most Influential Leaders.

Arlene Youkanna
Executive Assistant

RG Plus Inc. (RG+) and Centre for the Advancement of Best Practices

Janine Robinson, M.Ed.

Director, Centre for the Advancement of Best Practices and Managing Director, RG+

Janine Robinson has specialized in the field of responsible gambling since 1998. As a leader in responsible gambling education and training, Janine has provided policy guidance internationally. Her advanced degrees in adult education, clinical care and community development, combined with a passionate interest in culture and gambling, bring a 360° perspective to RG solutions. Janine has also provided clinical care to people directly affected by problem gambling.

As the Director of RG Plus and the research and development programs of RGC, Janine combines creativity and rigour to create work that is innovative while being supported by the best empirical and practical evidence available. Janine brings workplace learning practices to responsible gambling programming, and academic discipline to creating and evaluating programs and guiding responsible gambling policies for the real world.

The RG Plus and Research team have deep knowledge in multiple research methodologies specific to gambling systems, and a deft touch at bringing the evidence to life through applied research.

  • Staff

    Sherene Fernando, M.Sc.

    Senior Manager, RG Plus Inc.


    Alex Price, Ph.D.

    Senior Researcher


    Sasha Stark, Ph.D.

    Senior Researcher


    Melissa Salmon

    Project Lead: Research and Evaluation


    Sujin Chang

    Knowledge Translation Specialist


    Tony Manful

    Knowledge Translation Specialist


    Isabel Burdett, M.A.

    Research Analyst


    Bahar Kunduru

    Research Analyst




RG Check (RG ✓): Standards and Accreditation


Tracy Parker

Director, Standards and Accreditation

Tracy Parker is a corporate social responsibility professional specializing in the design, implementation, communication and evaluation of corporate social responsibility (CSR) programs including strategic development, stakeholder engagement and reporting and communications. Her career has focused on how businesses take responsibility and manages the social and environmental impacts they create.

Tracy’s most recent role was as Senior Manager, Policy & Social Responsibility at Ontario Lottery and Gaming (OLG), where she developed and executed strategy related to culture building, player education and responsible gambling policy.

  • Staff

    Bob Michniak

    Senior Manager, Accreditation


    Allie Cantelo

    Program Analyst


    Cameron Penny

    Program Analyst


    Cara Swalwell

    Program Analyst


    Amy Yu

    Program Analyst



Marketing and Communications/Prevention Programs


Elaine McDougall

Director of Marketing and Communications

Elaine McDougall joined RGC in November 2017 and is responsible for all of RGC’s marketing and communications activities.

Elaine is a marketing and advertising professional with twenty years of experience working in both advertising and non-profit sectors. With a focus and passion for delivering results, Elaine has spent the last 15 years of her career specializing in the gambling industry.

  • Staff

    Krista Castelo

    Manager of Marketing & Communications


    Heather Ly

    Project Coordinator


    Prevention Programs

    Mary Davis

    Senior Project Manager


    Melissa Toney 

    Senior Manager, Community Programs


    Lisa Couperus

    Manager, Special Projects & Programs


PlaySmart Centres

Lorelle Muller Lumsden

Director, PlaySmart Centres

Lorelle has been a member of the RGC team since 2005.  She has a B.Ed. in Adult Education from Brock University and a M.A. from Central Michigan University. Starting as a Service Coordinator at Fallsview Casino Resort, Lorelle has brought her expertise and passion for helping others to her role as Director, PlaySmart Centres. In that role, Lorelle develops and implements a suite of training modules to enhance PlaySmart Centre employee knowledge and expertise, as well as augmented player education content.

  • Staff

    Trevor Meraw
    Program Manager, PlaySmart Centre

    PlaySmart Centre South West Region

    Rheem McLennan

    PlaySmart Centre Manager

    All Star Gaming, Windsor; Breakaway Gaming Centre, Windsor; Caesars Windsor; Cascades Casino Chatham; Starlight Casino Point Edward; Chances Gaming Lounge, Leamington; Gateway Casinos Clinton; Gateway Casinos Sarnia; Jackpot City Gaming Entertainment, Sarnia; Jackpot City Gaming Entertainment, St Thomas; Paradise Gaming Centre, Windsor; Power Play Bingo, Tecumseh; Riverview Gaming Centre, Chatham; Gateway Casinos London

    PlaySmart Centre East Region

    Consuelo Kuettner-Sandoval

    PlaySmart Centre Manager

    Bingoland Gaming, Nepean; Casino Ajax; Delta Bingo & Gaming, Hawkesbury; Delta Bingo & Gaming, Pembroke; Community Spirit Gaming Centre, Kingston; Delta Bingo and Gaming, Peterborough; Delta Bingo and Gaming, Pickering; Great Blue Heron Casino; Capital Gaming & Entertainment Centre (Overbrook Bingo), Ottawa; Rideau Carleton Casino; Shorelines Casino Belleville; Shorelines Casino Peterborough; Shorelines Casino Thousand Islands; Shorelines Slots at Kawartha Downs; PLAY! Gaming & Entertainment, Kingston

    PlaySmart Centre South East Region

    Joanna Stubbs

    PlaySmart Centre Manager

    Cambridge Bingo Centre; Elements Casino Brantford; Casino Niagara; Delta Bingo and Gaming, Niagara Falls; Delta Bingo and Gaming, St. Catharines; Delta Bingo and Gaming, Fort Erie; Fallsview Casino Resort; Elements Casino Flamboro; Golden Nugget Gaming Centre, Fort Erie; Main Street Gaming Centre, Welland; Gateway Casinos Woodstock

    PlaySmart Centre Central North Region

    Tammy Ramnath

    PlaySmart Centre Manager

    Delta Bingo & Gaming, Penetanguishene; Delta Bingo & Gaming, Sudbury; Delta Bingo & Gaming, Val Caron ; Casino Rama ; Gateway Casinos Thunder Bay; Delta Boardwalk Bingo and Gaming, Barrie; Gateway Casinos Innisfil; Gateway Casinos Hanover; Gateway Casinos Sudbury; Superior Shores Gaming Centre, Thunder Bay; Timmins Gaming Centre

    PlaySmart Centre Central Region

    Karen Williams

    PlaySmart Centre Manager

    Bingo World, Newmarket; Bingo World, Richmond; Gateway Casinos Sault Ste Marie; Delta Bingo and Gaming, Brampton; Delta Bingo & Gaming, Downsview; Delta Bingo and Gaming, Oakville; Delta Bingo and Gaming, St. Clair, Toronto; Dolphin Bingo, Toronto; Elements Casino Grand River; Elements Casino Mohawk; Rama Gaming House, Mississauga; Rama Gaming House, Scarborough; Casino Woodbine

Finance and Administration


Les Horenfeldt, BCOMM, CPA

Chief Financial Officer

Les Horenfeldt is a focused and goal-driven executive with over 20 years of experience in the private, public and non-profit sectors. Throughout his career, Les has been actively involved in financial, sales, production, distribution and operational initiatives within Canada and abroad. Les has managed corporate expansions and restructurings, implemented numerous change management protocols, project managed digital transformations and worked with many forms of corporate governance.

Most recently he held the role of Chief Financial Officer & Senior Vice-President at UJA Federation of Greater Toronto. During his 12-year tenure, he was involved in the implementation of numerous software platforms, managed extensive budgets, executed short-term and long-term financial initiatives, established cross-departmental synergies and strengthened internal controls extensively.

  • Staff

    Rohini Gunaratnam



    Sarah Gardiner

    Payroll Manager / Accounts Payable


    Yong Shi

    Accounting Coordinator



    Robin Wilner, CHRP, CHRL

    Associate Director, HR


    Nikki Ahluwalia

    Coordinator, Human Resources


    Peter Panasiuk

    System Administrator





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